Call center fraud is a big problem that can cause financial, reputational and operational damage. Anomaly detection systems play an important role preventing fraud by identifying unusual activities in real-time and enabling proactive measures. As fraudsters get smarter, it has become necessary for organizations to invest in advanced fraud prevention tools. Dataplatr’s contact center analytics […]
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High call abandonment rates are a big problem for contact centers, resulting in lost revenue, unhappy customers and operational inefficiencies. Customers hang up due to long wait times, bad call routing and lack of proactive support leaving businesses with unresolved issues and lower scores. Dataplatr’s contact center speech analytics takes a proactive approach using AI […]
Written by Dataplatr
Contact centers are changing fast, but with change comes new technology-related bottlenecks. Challenges like misalignment, multichannel data latency, and compliance complexity hold back efficiency. These can lead to poor custo mer experience, lower agent productivity, and compliance risk. Dataplatr’s contact center analytics services address these challenges with solutions that optimize workflows, improve customer satisfaction, […]