Hi Dan, please share a bit about yourself and your professional background. Also, tell our readers what led you to your current role at DRUID AI. Hi, I’m Dan Balaceanu. I’m the Chief Product Officer and co-founder of DRUID AI. I’ve spent over 20 years building enterprise-level business applications – which provided me with learnings […]
Written by martechcubepawan
Artificial intelligence (AI) is transforming economies, societies, and industries in real-time—it is no longer a concept confined to science fiction. According to the World Economic Forum (WEF), women make up only a small portion of the global AI workforce, despite AI being an integral part of everyday life. This imbalance goes beyond a diversity issue; […]
Written by Aitech trends
Branding profoundly shapes customer experiences. While many global brands are easily identified by their logos, jingles, or color schemes, branding extends well beyond these visual elements. It should be woven into every interaction with customers — and no touchpoint is more essential than the contact center. As the frontline of customer engagement, contact centers significantly […]
Written by Aitech trends
As the holiday season nears, businesses gear up to maximize operational efficiency, enhance customer interactions, and streamline processes. Artificial intelligence (AI) has become crucial in meeting these objectives, especially when customer activity reaches its peak. However, AI’s capabilities also bring essential questions: Will it serve as a valuable ally to simplify holiday operations and delight […]