Call center fraud is a big problem that can cause financial, reputational and operational damage. Anomaly detection systems play an important role preventing fraud by identifying unusual activities in real-time and enabling proactive measures. As fraudsters get smarter, it has become necessary for organizations to invest in advanced fraud prevention tools. Dataplatr’s contact center analytics […]
Written by Dataplatr
Customer service analytics enables departments across organizations to get deeper insights and a better understanding of their role in enhancing the customer experience, addressing pain points, and fulfilling their expectations. As a contact center analytics service provider, we utilize analytics tools like Google Cloud and business intelligence tools like Looker to process the customer data […]
Written by Dataplatr
Real time analytics are crucial for call centres to remain competitive which can help them to provide better services for the customers. Real time analytics can help call centers to gain insights into customer interactions as they happen, monitor agents’ performance in real time to ensure quality, efficacy of call routing, optimize resources and thereby […]