Customer service analytics enables departments across organizations to get deeper insights and a better understanding of their role in enhancing the customer experience, addressing pain points, and fulfilling their expectations. As a contact center analytics service provider, we utilize analytics tools like Google Cloud and business intelligence tools like Looker to process the customer data […]
Written by Dataplatr
In spite of the increase in the amount of data that businesses generate, it is necessary for organizations to ensure that data regulatory compliance is maintained. Maintaining data standards helps organizations to gain customers trust and improve their reputation. Dataplatr, as a Snowflake Elite Partner, enables organizations to manage, monitor, and secure data compliance. Data […]
Written by Dataplatr
Data security and compliance are of paramount importance to any modern business organization in today’s digital landscape. Data plays a critical role in strategic decision making, cyber security issues such as data breaches, unauthorized access, and insider threats can lead to loss or theft of sensitive information which can significantly affect the organizations reputation. Absence […]
Written by Inba thiru
Introduction to Data Labeling In a data-driven world, the success of machine learning models hinges on one crucial element: reliable data labeling. Imagine trying to teach a child to recognize animals without showing them what those animals look like. That’s exactly what happens when algorithms are fed unlabelled data. Data labeling is the process of […]
Written by Dataplatr
Larger organizations and organizations that grow generate large volumes of data and as the volume of data grows one common issue that they face is query latency, which causes time delay in executing the queries and getting the results. This latency can greatly impact the operational efficiency of the business, especially the ones that are […]
Written by Dataplatr
Decision making in today’s complex business environment has become a challenge for organisations. Efficient decision making requires insightful data in a simplified manner for the management to act upon; this gives rise to the need for an efficient reporting process, which can simplify the complexities in report generation and interpretation. Dataplatr, with its expertise in […]
Written by Inba thiru
Introduction to AI and Data Sourcing Artificial Intelligence (AI) is transforming industries at an unprecedented pace. From healthcare to finance, it’s reshaping how we operate and make decisions. But there’s a secret ingredient that fuels the success of AI: data sourcing. The quality of data sourced directly impacts the performance and reliability of AI systems. […]
Written by Dataplatr
Real time analytics are crucial for call centres to remain competitive which can help them to provide better services for the customers. Real time analytics can help call centers to gain insights into customer interactions as they happen, monitor agents’ performance in real time to ensure quality, efficacy of call routing, optimize resources and thereby […]
Written by Dataplatr
Real time analytics are inherent for organisations to get real time insight into what’s happening that allows them to respond in a faster manner and take decisions accordingly which can prove to be critical to the success of the organisation. Dataplatr with its google cloud platform partnership enables our clients with real-time information to act […]
Written by Dataplatr
Businesses need information from critical sources like CRM, ERP and social media which are available in disparate systems across departments for informed decision making. The data acquired from these systems needs to be loaded into a destination system which is capable of analysing the data and giving business insights. The solution to the above problem […]